Conflict is a natural part of workplace relationships — but when left unchecked, it can undermine collaboration, creativity, and team spirit. This group class is designed to help you become a constructive force for resolution, turning conflict into an opportunity for renewal and reconciliation. Through interactive group exercises, case studies, and practice sessions, you’ll come away with a set of powerful tools for navigating conflict, strengthening interpersonal relationships, and fostering a collaborative workplace culture.
What We’ll Cover
- Mediation Techniques
- Interest-Based vs. Position-Based Negotiation
- Rebuilding Trust After Conflict
Learning Outcomes
You will be able to:
- Facilitate or mediate disputes between team members with conflicting interests.
- Negotiate for win-win outcomes that account for everyone's interests.
- Develop a clear plan for restoring relationships after conflict.
