Refund & Cancellation Policy

1. General Overview

This Refund & Cancellation Policy outlines the rights of users regarding refunds for services and products offered by The Learning Chimp (Pty) Ltd ("we", "us", "our") through the website www.thelearningchimp.com. This includes online courses, coaching, tutoring, subscriptions, certifications, downloadable content, and other related services. This policy is binding on all users, including learners, instructors, tutors, coaches, affiliates, and visitors aged 18 and over.

By using our platform, you agree to this Refund & Cancellation Policy in conjunction with our Terms and Conditions and Privacy Policy.

2. Eligibility for Refunds

Refunds may be requested under the following conditions:

Self-Paced Courses: Learners may request a full refund within 3 calendar days (72 hours) of purchase provided the course has not been completed or substantially consumed (more than 25% progress or full download of materials).
Subscription-Based Content: Subscriptions may be cancelled at any time. Refunds will not be issued for partially used periods. Access continues until the end of the billing cycle.
Coaching, Tutoring, and Live Classes: Refunds for 1-on-1 or group coaching/tutoring sessions are applied as follows:

If the learner cancels at least 4 hours in advance, an 80% refund will apply if approved by our admin team. Should the learner cancel less than 4 hours before the scheduled time, no refund will be applicable.
Should a learner not show up for a scheduled lesson (i.e "no-shows”), they will not be eligible for a refund.
For late arrivals, where a learner arrives late for a lesson, the lesson will continue for the remaining duration of time scheduled. The tutor is not obligated to make up the lost time, nor is the tutor obliged to postpone or cancel the session. No refund will apply and the full lesson fee is applicable.
If an instructor arrives late, they must compensate the learner by either extending the session or rescheduling to make up for lost time. If this is not feasible, the learner will receive a proportional refund.
Instructors must provide at least 4 hours’ notice if they wish to cancel or reschedule a lesson. Failure to do so may result in a fee or account suspension.

Packages and multiple sessions

Refunds in these instances will be apportioned, based on the number of sessions already used or courses already consumed.

Downloadable Materials and Certifications: These are non-refundable once accessed or downloaded, due to their digital nature.
Learnership Programs: These may include separate terms and refund policies as governed by partner institutions or SETA requirements. Refer to specific learnership documentation.
Affiliate Earnings: Affiliates are not entitled to refunds on purchases they promote but may raise commission-related disputes within 30 days of payout.
Refunds for items or services issued on promotion or at a discount: No refunds will be issued unless the terms of the promotion or discount stipulate otherwise.

3. Refund Process

To request a refund:

Email us at info@thelearningchimp.com with the subject "Refund Request – [Your Full Name]”.
Include the reason for your request, course or service name, and proof of payment.
A refund is not guaranteed. The request will first need to be evaluated and a decision will be made within 7 business days. The outcome will be communicated to you via email.

We aim to process valid refund requests within 7-14 business days. Refunds will be returned to the original method of payment. For non-South African customers, third-party platform timelines (e.g., PayPal, Stripe) may affect processing time.

4. Payment Channels

South African stakeholders: Payments are processed directly through local banking platforms or payment gateways supported by South African banks.
International stakeholders: Payments are processed via approved third-party channels (e.g., PayPal, Paystack, Stripe, etc.).

5. Exceptions and Discretion

Refunds are issued at the sole discretion of The Learning Chimp (Pty) Ltd in situations not covered above.
Abuse of refund requests, fraud, or violation of our Terms may result in account suspension and forfeiture of refunds.

6. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated terms.

7. Governing Law and Jurisdiction

The Terms of this policy are governed by and construed under the laws of the Republic of South Africa.

You consent to the exclusive jurisdiction of the South African courts in respect of any legal proceedings arising from these Terms or your use of the Website or Services.

For any questions regarding this policy, contact us at info@thelearningchimp.comor call +27 10 210 7427.