Difficult conversations are a fact of workplace life — but they don’t have to undermine relationships or productivity. This group class is designed to help you prepare for high-stakes exchanges, manage strong emotions, and foster constructive dialogue, even when the pressure is high. Through interactive group exercises, case studies, and practice conversations, you’ll come away with practical tools to aid your delivery, ease tensions, and foster understanding — turning difficult exchanges into opportunities for progress.
What will be covered:
- Preparing for high-stakes conversations
- Structuring the conversation
-Dealing with defensiveness
Learning Outcomes:
Yoy will be able to:
- Plan and conduct a difficult conversation
- Use language that promotes dialogue
- Maintain emotional composure under pressure
