Privacy Policy

At The Learning Chimp (Pty) Ltd ("The Learning Chimp", "we," "our," or "us"), registration number 2025/322922/07, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights regarding that data. We comply with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA") and other applicable South African privacy laws.

1. Information We Collect

We collect personal information when you visit our website, register an account, make a purchase, or interact with our services. This information may include:

Personal Identification Information: Full name, email address, phone number, billing address, payment details, and other contact information.
Usage Data: Information such as your IP address, browser type, device identifiers, access dates and times, pages viewed, and other usage information.
Account Information: Data you provide when creating an account or engaging with our services, including preferences, course progress, and communications.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and maintain our services.
To process your transactions and send transactional communications.
To personalize and improve your experience with our offerings.
To communicate with you, including sending promotional materials (where permitted) and responding to your inquiries.
To enforce our terms, conditions, and policies.
To comply with legal obligations and protect the rights, property, and safety of The Learning Chimp and our users.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

Service Providers: Third parties who perform services on our behalf (e.g., payment processing, hosting, marketing support).
Legal and Regulatory Authorities: When required to comply with laws, regulations, or legal processes.
Business Transfers: In the event of a merger, sale, or asset transfer, your data may be transferred to the new entity under the same protections.

All service providers and third parties are contractually bound to keep your information secure and to use it only for specified purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure.

5. Your Rights Under the POPI Act

You have the following rights under the POPI Act:

Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccuracies or incomplete information.
Deletion: Request deletion of your personal information, where legally permitted.
Objection: Object to the processing of your personal information under certain circumstances, including for direct marketing purposes.
Data Portability: Request a structured, machine-readable copy of your data.

To exercise any of these rights, please contact us at info@thelearningchimp.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, personalize your experience, and analyze website usage. You can control the use of cookies at the individual browser level, but disabling cookies may limit your use of certain features or functions.

7. International Data Transfers

Some of our service providers may be located outside South Africa. In such cases, we ensure that appropriate safeguards are in place to protect your personal information consistent with this Privacy Policy and applicable data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. When no longer needed, your data will be securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will take effect once posted on this page, and the updated date will be noted at the top. We encourage you to review this policy regularly to stay informed of how we are protecting your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us as follows:

Company Name: The Learning Chimp (Pty) Ltd
Company Registration Number: 2025/322922/07
Email: info@thelearningchimp.com
Phone: +27 10 210 7427
Postal Address: Available upon request.

The Learning Chimp (Pty) Ltd is committed to maintaining the privacy, confidentiality, and security of your personal information.